IT Support Request
Computer errors
Email problems
WiFi / network issues
Application not working
Printer problems
Remote access issues
Multi-Factor Authentication setup
Security group assignments
Shared folder permissions
New User On / Off Boarding Request
Use this for adding a new employee
New email account
Microsoft 365 license
Device setup (laptop/desktop)
Software access
Disable user account
Revoke access
Collect devices
Reset passwords
Remove licenses
Archive email
Update shared folders
MFA setup
Security group assignments
Shared folder permissions
Hardware & Equipment Requests
Procurement & Remote Setup
New laptop
New desktop
Docking station
Monitor(s)
Keyboard/mouse/headset
Mobile device setup
Replacement hardware